Rachel was a typical technician with a wealth of experience and knowledge in Human Resources. Her time was spent helping clients and providing a unique hands on and professional service, however the business was controlling Rachel.
Time was a huge challenge as was controlling the cash flow in a fast growth phase.
Without a clear vision or a defined structure, the business could not grow. Rachel was reacting to the demands of the business, having no time to invest into the business or to make the changes needed.